Frequently Asked Questions
Do you offer discreet shipping?
All packages are ‘brown box’ delivery, and 100% discreet. The outside of the shipment is labelled with the recipient's name and address. Our company name will not appear on the label. There will be a Packing List enclosed inside of the box, which only lists the contents, nothing else.
Do you offer discreet billing?
Yes, our website name Plzur will not show up on your credit card. The transaction will appear on your statement as RJM LLC.
Can I pay with a credit or debit card?
Yes, you can pay with a credit or debit card. During checkout, click "Continue with PayPal" when prompted for payment and then select "Pay with debit or credit card." Note that this will create a PayPal account for you.
Is it safe to enter my credit card information?
Yes, you can be assured that the checkout process is as secure as possible. We use the company PayPal for payment processing. Checkout and payment pages are served over SSL, which ensures the confidentiality of information between your computer and PayPal's servers. PayPal exceeds the most stringent industry standards for security. Click here to learn more about the technical details of PayPal's secure infrastructure.
How soon will I receive my order?
All orders are processed and shipped within 24 hours during the business week. Ship times are generally are from 2 to 3 business days, depending on your location. Keep in mind that weekends and holidays are not considered business days.
What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Please contact us if you would like to return a defective product.
What countries do you ship to?
Currently, we only ship to the USA. If you'd like us to start shipping to your country, let us know!
Where can I find a sizing chart for clothing items?
You can find our sizing chart here.
Have a question? Get in touch with us!
We’re always happy to help. Just drop us a line and we’ll get back to you within 24 hours. We promise!